-/ Website technical support
Support and development for websites / e-commerce
If you need constant supervision over your website or store and you are also planning expansion or optimization work, this offer is for you.
1/ Guaranteed availability of specialists
Focus on business, leave the website to the specialists
Website administration is a time-consuming task - including updates, responding to failures and development work. What if you had an experienced team that would take over your responsibilities, advise on UX and IT and complete the work faster?
Technical support means, above all, saving the time you spend on running a website, but also security and freedom in planning development. In the event of a failure, you do not have to waste valuable time looking for help, and whenever the need for development arises, you have an experienced team of designers and programmers at hand who will be happy to implement your plans.
2/ Comprehensive technical support for the website and store
What do we do as part of the support service?
Do you need more extensive support?
Contact us and take advantage of a free consultation during which we will discuss your project.
3/ Benefits of ongoing website support
What do you gain by entrusting us with website maintenance?
On-going access to specialists
You don't have to look for help from the IT team every time risking the quality of execution, you have a proven and experienced team always at hand.
Instant responses to failures
In the event of a failure (especially in an online store), time is of the essence. With a permanent supervisor, the response is almost immediate - sometimes you won't even notice the failure.
Planning and control over development
Thanks to constant support, you can plan your work in advance. Do you need a landing page for a campaign? Or maybe you are considering a new functionality? You have a team that will complete the work on your schedule.
Technological security
Constant support = constant development. We run, among others: event monitoring, environment and security system updates, code optimization and many other activities that affect the security and performance of the website.
Consulting on UX and IT issues
If you need advice, you can hit us up. We will answer every question and advise you on matters related to your website and more - we provide knowledge.
4/ Solid support for the website and online store
We provide the highest standards of technical support
We work in a test environment
Before publishing the changes, we prepare all work in a special development environment - thanks to this, we secure the continuity of operation of the production website (published on the Internet).
You have direct contact with supervisor
We assign an individual supervisor for your website, whom you can call or write to.
We estimate the time needed to complete tasks
We give you full control - we start implementation when you give us the green light.
We provide an individual HelpDesk system
Thanks to it, you can add tasks, set priorities, view work status and communicate with the IT team - all at hand in one place.
We constantly monitor the performance of the website
After the end of each month, we send a report with a summary of work, including a list of tasks performed during the month, the level of implementation and a summary of hours worked/task.
Every month we report on hours worked
After the end of each month, we send a report with a summary of work, including a list of tasks performed during the month, the level of implementation and a summary of hours worked/task.
5/ A tailored solution
We offer convenient methods of cooperation
Subscription model
In the subscription model, we establish a package of hours that you can use each month for the work of specialists (designers and programmers). The number of hours in the package is selected individually based on your needs and website development plans.
You don't have to worry about our availability, you can freely plan your work on the website. Regardless of our workload, a package of hours is guaranteed every month.
Flexible model
If you have smaller needs and do not plan constant monthly work on the website, we understand that. In the flexible model, we carry out work on an order basis, each time setting a completion date.
You only pay when you need our support, you can count on our advice and support in the event of a failure, and at the same time you avoid fixed costs.
6/ Help desk
HelpDesk, your command system
Regardless of the cooperation model you choose, you will receive access to our reporting system using the JIRA tool.
Thanks to HelpDesk, you can add tasks, set priorities, view work status and communicate with the IT team - all at hand in one place. At the end of the month, we prepare a report on the work performed, which includes the time and estimation of each task.
7/ Our latest projects
We are proud
of the projects we have completed.
- UX/UI
- Development
5G Made Together - Headless website for an international technology conference
5G Made Together is an association and conference held several times a year, addressing topics related to digital transformation, technology, cybersecurity, business, and science.
- Web app
Eurostal - dynamic 3D configurator for a Polish manufacturer of sheet metal garages
The Eurostal configurator enables full customization of sheet metal garages for customers from many countries. The implemented solution allows you to dynamically generate a 3D model of the garage based on the options selected by the user.
- Website
- UX/UI
IS-Wireless - Headless website for a Polish 5G network solutions provider
It is a modern website built on the WordPress CMS platform, developed with a headless architecture for maximum performance and security
- E-commerce
- UX/UI
ORAVIO - E-commerce UX/UI design for the premium-grade sonic toothbrush manufacturer
Oravio is a Polish manufacturer of high-quality sonic toothbrushes. Our task was to design a user-friendly interface that highlights the key product features.
8/ Our clients
Get to know the companies that trusted us
Let's talk about your website
Write to us and arrange a free consultation. Together we will discuss the requirements of your project and plan its implementation.
