-/ Technical website support

Support and development of websites and stores

If you need constant supervision of your website or store, and in addition you plan expansion or optimization work, this offer is for you.

We supported, among others:

1/ Guaranteed availability of specialists

Professional technical support for your website

Website administration is a time-consuming occupation - including updates, reacting to failures or tinkering with expansion. What if you had an experienced team for this, which would take over your duties, additionally advise on UX and IT and complete the work faster?

Technical support is primarily about saving the time you spend on running a website, but also about security and freedom in planning development. In the event of a failure, you don't have to waste precious time looking for help, and if the need for development arises, you have an experienced team of designers and programmers at hand who will be happy to realize your plans.

2/ Comprehensive technical support for website and store

What do we do as part of website support services?

We take care of system and module updates

We optimize website speed and performance

We design and implement new subpages and functionalities

We optimize IT processes and implement automations

We program dedicated modules

We integrate the website with external systems

We monitor operations and react to failures

We increase security

Need broader support?

Get in touch

3/ Benefits of constant website support

What do you gain by entrusting us with website care?

Constant access to specialists
You don't have to look for IT team help every time, risking quality of implementation, you have a proven and experienced team always at hand.
Instant reaction to failures
In the event of a failure (especially in an online store), time counts. Having a dedicated guardian, the reaction is almost immediate - sometimes you won't even notice the failure.
Planning and control over development
Thanks to constant support, you can plan work in advance. Need a Landing page for a campaign? Or are you considering a new functionality? You have a team that will complete the work on your schedule.
Technological security
Constant support = constant development. We conduct, among others, event monitoring, environment and security system updates, code optimization and many other activities that affect the security and performance of the site.
UX and IT consulting
If you need advice, you can reach out to us. We will answer every question and advise on issues related to your website and more - we serve with knowledge.

4/ Solid website and online store support

We ensure the highest standards of technical assistance

We work in a test environment
Before publishing changes, we prepare all work in a special development environment - thanks to this we safeguard the continuity of the production site (published on the internet).
We constantly monitor website operation
We control the correctness of displaying all website elements, its speed and smoothness of key functions on an ongoing basis. Regular test forms, modules and integrations as well as security to make sure everything works without disruption.
We estimate the time needed to complete tasks
Before starting each task, we determine the estimated time for its completion. Thanks to this, you have full control over the budget and can decide on the scope of work on an ongoing basis.

We provide an individual HelpDesk system
Thanks to which you have the ability to add tasks, set priority, preview work status and communicate with the IT team - everything at hand in one place.
We report on hours worked every month
After each month ends, we send a report with a summary of work containing a list of tasks performed during the month, the level of completion and a summary of hours worked per task.
You have direct contact with a guardian
We provide you with constant and convenient contact with a guardian who knows your site and the specificity of the project. You can easily report new tasks, consult ideas and set priorities.

5/ Tailored solution

We propose convenient methods of cooperation

Monthly subscription

In the subscription model, we set a package of hours that you have to use each month. The number of hours is selected individually based on demand and website development plans.

Fixed monthly fee for the implementation of designated service tasks and the availability of specialists within the set package of hours
Regular system updates, performance monitoring, security and backups in an independent location
24/7 SLA guarantee for response and reaction time to reported failures
Possibility to carry over unused hours from the package to the next month
Dedicated account manager and access to the HelpDesk system

Settlement according to man-hours

If you have smaller needs and do not plan constant monthly work on the site, we understand that. In the flexible model, we perform work on an order-by-order basis, setting the completion date each time.

Payment only for hours worked within the reported tasks
Flexible cooperation - we act when you actually need our support
Completion date set each time for reported tasks depending on the workload
No fixed subscription costs
System updates, monitoring of website operation and backups as part of periodic tasks
Dedicated account manager and access to the HelpDesk system

6/ Help desk

HelpDesk, i.e.
your command system

Regardless of which cooperation model you choose, you will receive access to our reporting system for which we use the JIRA tool.

Thanks to HelpDesk, you have the ability to add tasks, set priorities, preview work status and communicate with the IT team - everything at hand in one place. At the end of the month, we prepare a report of the work performed, which takes into account the time and estimate of each task.

7/ Technical support for the online store

Technical e-commerce support and online sales development

If you run an online store, you know well that success in online sales is not just a good product and marketing campaign. It is also stable technology, fast performance, a secure environment and the ability to develop and efficiently implement changes. Therefore, we offer comprehensive e-commerce support, covering all key technical issues related to the stable operation of the store.

We implement functions that increase conversion, optimize UX, and care for technological compliance with Google standards and advertising platforms. Thanks to this, your sales platform works quickly, efficiently and effectively supports the user in their purchase.

We focus on the development of sales functionalities, such as product configurators, advanced cross- and up-selling modules or comprehensive reporting tools that facilitate store management. All this so that your store grows along with your business goals and is ready for new challenges.

8/ Everything you should know about website and online store support

Frequently Asked Questions (FAQ)

Can I count on quick support in the event of a website or store failure?

Yes, we provide an instant reaction to failures - as part of constant cooperation, we monitor the operation of the service and react immediately. In many cases, the problem is fixed before you even notice it.

What does the technical support service include?

As part of the service, we deal with, among others, system and module updates, performance optimization, bug fixes, website expansion, designing and implementing new subpages and functions, integrations with external systems and constant monitoring of operations and security.

Can the cooperation be settled flexibly?

We offer two cooperation models: subscription (with a guaranteed package of hours to use in a month) and flexible (billing per order). The choice depends on your needs - you can use help when you really need it.

9/ Our recent projects

We are proud
of completed projects

UX/UI
E-commerce
Support/Development

Thoro - Support and development of the PrestaShop online store of a Polish lighting manufacturer

Thoro is a manufacturer and original brand of lighting, combining excellent design and durable quality. Our cooperation consists of developing the store with new functionalities, support in case of failure, technological optimization and designing and implementing new subpages.

E-commerce
UX/UI
Support

Mancraft Airsoft - B2B/B2C online store of a Polish ASG accessory manufacturer using PrestaShop

The main task was to migrate the old store from PrestaShop 1.6 to PrestaShop 1.7, then refresh the visual layer of the store and implement new functionalities and integrations.

See all projects